Privacy Policy

Last updated: July 2026

1. Who we are

The Rose & Crown is a traditional free house pub and restaurant located at Fletching Street, Mayfield, East Sussex, TN20 6TE. We are the data controller for personal information collected through this website.

Contact: roseandcrownmayfield@live.co.uk | 01435 872200

2. What information we collect

When you use our contact or enquiry forms, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your message or enquiry content

We also collect analytics data about how our website is used (see Section 4).

3. How we use your information

We use your personal information to:

• Respond to your enquiries and booking requests
• Provide information about our pub, menus, events and guest rooms
• Improve our website and services

Our lawful basis for processing is legitimate interests (responding to enquiries) and, where applicable, consent (analytics).

4. Cookies and analytics

We use cookies to understand how visitors use our website. We use Google Analytics, Google Tag Manager, and Microsoft Clarity for this purpose. These tools set cookies on your device only with your consent — you can manage your preferences at any time using the cookie settings link in the footer of this page.

For more information about how cookies work on our site, please see our Cookie Policy.

5. How we store your data

Form submissions are stored securely by Netlify (our hosting provider) and forwarded to us by email. We retain enquiry data for up to 12 months, after which it is deleted. Netlify's privacy policy is available at netlify.com/privacy.

6. Third parties

We do not sell or share your personal data with third parties for marketing purposes. Analytics data is shared with Google and Microsoft under their respective privacy policies — only when you have consented via our cookie banner.

7. Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You also have the right to object to processing and to withdraw consent at any time. To exercise any of these rights, please contact us at roseandcrownmayfield@live.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect any changes. Continued use of our website after changes are made constitutes acceptance of the updated policy.